Terms & Conditions

1. Introduction

Welcome to Zango, a digital platform operated by M. Musa Global Resources LTD, NO.13 NII, MA ROAD H/NA IYA1, Kaduna, Nigeria.

Zango currently provides Event Ticketing and Food & Drinks Ordering services.

By accessing or using the Zango website, mobile application, or any related services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with these Terms, you should not use the Platform.

2. Our Services

Zango currently provides the following services:

• Purchase of verified electronic event tickets (E-Tickets).
• Food & Drinks ordering from verified restaurants and vendors.
• Secure online payment processing.
• Order and ticket management through your user dashboard.

Additional services may be introduced in the future, and these Terms may be updated accordingly.

3. User Account

To use certain features of Zango, you may be required to create an account. You agree to:

• Provide accurate and complete information.
• Keep your login credentials confidential.
• Be responsible for all activities carried out under your account.
• Notify Zango immediately if you suspect unauthorized access to your account.

Zango reserves the right to suspend or terminate accounts that violate these Terms.

4. Payments

• All prices displayed on Zango are in Nigerian Naira (NGN) unless otherwise stated.
• Payments are securely processed through approved payment providers, including OPay Payment Gateway and any other payment providers supported by the Platform.
• Successful payment does not become final until confirmed by the payment provider.
• Where applicable, payments may be temporarily held by Zango until the order or service has been successfully completed.
• Zango reserves the right to cancel or reverse transactions suspected to involve fraud, unauthorized activity, or payment disputes.

5. Event Ticket Purchase

After successful payment: a unique Ticket ID and/or QR Code will be issued, your ticket will appear in your dashboard, and a confirmation email may also be sent. The Ticket ID or QR Code serves as proof of purchase.

6. Food & Drinks Orders

Customers may browse restaurants and place food orders through Zango. Restaurant vendors are responsible for food preparation, food quality, food availability, and packaging.

Delivery may be carried out by the restaurant's delivery personnel, a third-party logistics partner, or any delivery method approved by Zango. Estimated delivery times are only estimates and may vary depending on traffic, weather, restaurant preparation time, or other unforeseen circumstances.

7. Refund & Cancellation Policy

Event Tickets — Tickets are generally non-refundable after purchase. Refunds will only be considered where an event is cancelled by the organizer or where required by applicable law. If an event is rescheduled, purchased tickets remain valid for the new date unless otherwise announced.

Food & Drinks — Refunds may be considered only where the restaurant cancels the order, payment was successful but the order could not be fulfilled, or a duplicate payment occurred. Zango determines whether a refund is appropriate after investigating the complaint. Approved refunds are normally processed back to the original payment method within 5–10 business days, depending on the payment provider.

8. Entry & Venue Rules

Entry into any event is subject to successful verification of the Ticket ID or QR Code. Event organizers may enforce additional venue rules. Users must not duplicate tickets, sell fake tickets, share Ticket IDs publicly, or attempt unauthorized entry. Failure to comply may result in denial of entry.

9. User Responsibilities

You agree to provide truthful information, use the Platform lawfully, respect vendors, organizers, staff, and other users, avoid fraudulent transactions, not create fake accounts, and not use Zango for money laundering or any illegal activity. Violation of these Terms may result in suspension or permanent termination of your account.

10. Vendors & Event Organizers

Restaurants and event organizers using Zango agree to provide accurate information, honour confirmed orders and ticket sales, comply with applicable Nigerian laws, and deliver services professionally. They remain solely responsible for the quality and delivery of their services.

11. Intellectual Property

The Zango name, logo, trademarks, software, designs, graphics, content, and related intellectual property belong exclusively to M. Musa Global Resources LTD. No content may be copied, reproduced, modified, or distributed without prior written permission.

12. Limitation of Liability

Zango operates as a technology platform connecting customers with vendors and event organizers. Event organizers are responsible for organizing and managing their events; restaurants and vendors are responsible for food quality, preparation, and availability; delivery partners are responsible for delivery services where applicable.

To the maximum extent permitted by law, Zango shall not be liable for event cancellations beyond its control, delays in food preparation or delivery, losses arising from inaccurate information supplied by users, vendors, or organizers, or force majeure events including natural disasters, strikes, government actions, internet outages, or other circumstances beyond reasonable control.

13. Privacy

Your personal information is collected, stored, and processed in accordance with Zango's Privacy Policy and applicable Nigerian data protection laws.

14. Changes to These Terms

Zango reserves the right to update or modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on the Platform. Continued use of Zango after any update constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of Zango shall be subject to the jurisdiction of the competent courts of Nigeria.